OUR SERVICES
FAQs: Repairs & Maintenance
Our FAQ section addresses common enquiries regarding Bellus Housing CIC Repairs & Maintenance Services. Here you will find detailed information about our processes, what to expect, and guidance on how to handle various situations.
EMERGENCY
When immediate risks threaten the safety or the integrity of the property, our emergency repairs kick into gear.
Such concerns will be swiftly attended to within 24 to 48 hours.
URGENT
Urgent repairs are for issues that don't pose an immediate danger but still need prompt attention to prevent further damage or discomfort, which we commit to addressing within 7 working days.
ROUTINE
Routine repairs cover the necessary fixes that don't require urgent attention but are essential for long-term upkeep. We schedule these repairs to be resolved within 28 working days.
MINOR
Minor repairs include less critical issues that don't impact daily comfort significantly. We efficiently plan and execute these jobs within 3 to 6 months, to minimise disruption.
No Heating or Water
At Bellus Housing CIC, we understand that timely and efficient repair work is crucial to maintaining the quality of your living experience. Our dedicated Repairs Service is committed to addressing maintenance issues swiftly and effectively. From routine checks to urgent fixes, our skilled technicians are on hand to ensure your home remains in top condition. We prioritise emergency situations, aiming to respond within 24 hours, while non-urgent repairs are scheduled at your earliest convenience. Your comfort and safety are our top concerns, and we strive to provide a hassle-free service.
No Electricity
A sudden loss of electricity can disrupt your daily life and pose potential safety hazards. Bellus Housing CIC responds to such outages as urgent matters, mobilising our team to investigate and resolve the issue quickly and safely. Our goal is to reinstate full electrical services within 7 working days, working diligently to minimise the impact on your routine and ensure your living space is powered and secure.
Sink, Bath or Toilet Blocked
Blocked sinks, baths, or toilets can quickly escalate from a minor nuisance to a significant inconvenience, potentially leading to water damage or hygiene concerns. Bellus Housing CIC understands the urgency of these situations and categorises them as urgent repairs. Our team is equipped to clear blockages and restore proper function to your facilities within 7 working days, maintaining the sanitation and functionality of your home.
Found Mould
Discovering mould in your home is a concern for both your health and the integrity of the property. Bellus Housing CIC addresses mould issues with urgency, identifying the source of the problem and taking appropriate remedial action. We focus on not only treating the visible signs of mould but also on implementing preventative measures to stop recurrence, ensuring your living environment is healthy and mould-free.
Water Leak
Water leaks, if left unattended, can lead to structural damage and can become costly over time. Bellus Housing CIC prioritises such issues, classifying them as urgent repairs. Our skilled technicians are on hand to locate and fix leaks swiftly, aiming to mitigate any potential water damage and conserve water resources. We strive to respond to and repair leaks within 7 working days to protect your property and maintain a safe, dry environment.
What is and is not an Emergency?
Emergency repairs are classified by Bellus Housing CIC based on immediate risks to safety, security, and habitability. This includes severe structural damage, significant electrical faults, or major plumbing failures that demand rapid action. Our emergency response is swift, aiming to address and rectify such critical issues within 24 to 48 hours to ensure the safety and security of our tenants.
What do I pay?
Understanding the financial aspects of repairs and maintenance is vital. Bellus Housing CIC outlines clearly what costs are covered by us and what might fall under the tenant’s responsibility. Typically, repairs resulting from wear and tear are our responsibility, while damages due to negligence or misuse may incur a charge. Our policy is transparent, ensuring tenants know exactly what their payments and rental agreements cover.
